MoMAG Urges Agents to Follow Transaction Procedures

The Mobile Money Advocacy Group Ghana (MoMAG) has cautioned mobile money agents to remain vigilant and strictly follow transaction procedures after an alleged cash swap scam reportedly caused an agent to lose GH₵10,000. According to MoMAG, the incident occurred when a customer requested the cancellation of a transaction after claiming they could not reach the intended recipient. The agent refunded the cash, but the customer allegedly returned moments later with what appeared to be the same bund…